compliance with UK laws and your specific business
Terms and
1. About Us
Premium Packaging Scotland is a UK-based business offering custom and stock packaging solutions for businesses and individuals.
You agree to use this website only for lawful purposes. You must not use the website in a way that may cause damage to the site, impair its availability or accessibility, or for any fraudulent or harmful activity.
All content on this website—including text, images, logos, graphics, and product designs—is the property of Premium Packaging Scotland or its licensors. You may not reproduce, distribute, or use any content without written permission.
All product descriptions, pricing, and availability are subject to change without notice. We strive to ensure accuracy but do not warrant that product descriptions or other content on this website are complete, current, or error-free.
By placing an order, you agree that:
Estimated delivery times are provided as guidelines and may vary depending on location and circumstances. We are not liable for delays outside of our control.
Please refer to our Returns Policy for details on how returns and refunds are handled.
To the fullest extent permitted by law, Premium Packaging Scotland shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased through it.
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these third-party sites.
Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect and use personal data.
We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on this page, and your continued use of the website constitutes acceptance of the revised terms.
These terms shall be governed by and construed in accordance with the laws of Scotland. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.
Contact Us
For questions or concerns, please contact:
Email: info@premiumpackagingscotland.co.uk
Return
Returns & Refunds Policy
Last updated: 12/05/2025
At Premium Packaging Scotland, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our returns and refunds policy below.
We accept returns on most stock items within 14 days of delivery, provided the items are:
Custom or personalised packaging items are non-refundable unless they are faulty or damaged.
To initiate a return, please contact us at:
We will provide return instructions and a return authorisation if applicable.
Customers are responsible for return shipping costs unless the item was:
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 working days to your original method of payment.
Please note:
If your order arrives damaged or defective, please notify us within 48 hours of receipt. We may request photos of the damage for assessment and offer a replacement or full refund.
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us using the details above.
If you haven’t received your refund yet:
If you’ve done all of this and still have not received your refund, please contact us.